Lambeth council has cut the number of parking tickets issued by more than 25 per cent, which equals around 63,000 less, over the last four years.
The council issued 250,000 penalty charge notices in the financial year 2009/10 – but that figure is falling to an expected 187,000 in 2013/14.
Cllr Imogen Walker, Cabinet Member for Environment and Sustainability, said: “Parking control is an essential service which makes sure the streets are clear for traffic, including emergency vehicles, to get around the borough.
“Our focus is on providing excellent customer services and we are introducing new technology, such as pay by phone, which makes it easier for our customers to park.
“As a result we have been able to scale back enforcement in many areas and dramatically reduce the number of penalty charge notices we issue.
“We have done this by working with residents and businesses and using more strategic, focused enforcement when it comes to tackling traffic problems.
“We are working closely with our parking enforcement service provider, and continuing to ensure our roads are kept safe and clear.”
A major factor has been giving drivers five-minutes leeway before tickets are issued, and allowing parking wardens more ability to be lenient.
Lambeth residents have also benefitted from a series of other improvements:
• Since October 2011 customers have been able to renew most permits online.
• In July 2009 Lambeth started scaling down vehicle removal operations, reducing the number of removal trucks and redefining priorities for removals that reflecting road user needs
• In 2009/10 nearly 5,800 vehicles were removed to the council’s pound – in 2013/14 the projected total is expected to be around 3,700 – which is a 35 per cent fall
Cllr Walker said: “We have listened to resident’s concerns about how many tickets were being issued, how long the appeals process took and acted accordingly.
“This year we will be building upon these improvements with more changes in response to resident’s feedback about how they want us to keep the borough’s streets safe and the traffic moving.”