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Environment, Transport and streets

Hassle free cashless parking introduced across Lambeth

Drivers in Lambeth can now pay for parking using their mobile phone, under a scheme that ends the hassle of having to hunt for the right change to feed the meter.

Following a successful trial in Waterloo, Lambeth Council is this week rolling out the popular and convenient cashless PayByPhone service to the whole borough.  The service allows people to pay for their parking by simply sending a text message, downloading an app or making a quick phone call.

The new phone parking technology means that if motorists find they are delayed at the shops or in a meeting, they can top up their parking fee remotely without having to hurry back to their car.

People paying by phone will also pay for their parking by the minute, rather than the hour, giving them better value for money.

Motorists can easily set themselves up with a PayByPhone parking account, either via a secure website at home or on their smartphone, by sending a text, downloading the PayByPhone app, or making a phone call.  After registering they can simply to pay for their parking using any of these methods, with the parking fee charged to their credit or debit card.

As well as making life easier for motorists, the system has benefits for the council, reducing maintenance costs caused by vandalism of parking meters by thieves who try to get at the cash inside.

There is no need to display a ticket as the council’s Civil Enforcement Officers can check if payment has been received using their hand held devices, which are automatically updated once a phone payment has been made. The customer has proof of payment with an optional SMS confirmation or can check all their parking transactions online.

Raj Mistry, Lambeth Council’s Head of Parking, said:

“This will really benefit motorists by ending the need to hunt around for the right change, and allowing them to top up their parking without having to rush back to the car.

“There will be some people who want to continue paying by cash, so we’re not getting rid of the old pay and display machines completely, but in time we believe more and more people will see the benefits of paying by phone.”

Robin Bevan, Commercial CEO from PayByPhone said:

“After a highly successful rollout in Waterloo in which motorists embraced the PayByPhone service, I am delighted that we are now rolling out to the whole of Lambeth and expect that customer usage will continue to rise.”

Despite the Waterloo pilot scheme only launching in November, around 45 per cent of people parking in Waterloo are already using Pay by Phone, which is a very healthy  take up.

Pay by phone technology is being rolled out borough wide this week.

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