Social housing charter gives residents a louder voice


Lambeth Council and housing association partners will launch a charter that will empower residents to hold social housing associations to account and ensure standards are consistent in all homes across the borough.

The Lambeth Social Housing Charter is part of Lambeth Council’s innovative cooperative council model and will enable residents to be more involved in developing social housing policies in partnership with housing associations and the council. The charter sets out the management expectations and standards of any social landlord operating in Lambeth and will be launched in April.

It will ensure that tenants can influence decisions that affect their neighbourhoods and make them safer and more secure. The charter will give residents a greater opportunity to be involved in a wide range of housing policies including squatting, illegal subletting, anti-social behaviour, and promoting energy efficiency through local representative groups or as members of board within their housing associations.

Lambeth Council Divisional Director for Housing, Rachel Sharpe, said:

“We expect all social landlords who have properties in the Borough to be providing high quality services, consistency in standards and ensure that this can be compared across organisations. We need to be working very closely with housing associations as they are key in delivering the social housing that is desperately needed across the borough, and this Charter not only strengthens that partnership, but also means we can ensure the quality of the housing management once these homes are provided. This charter is about providing tenants with a bigger voice in what they expect from housing associations and the council.”

Sarah Mbatha, Regional Director, FamilyMosaic, added:

The Social Housing Charter is a document to be welcomed as it sets out for the first time, the goals and standards that are shared by Lambeth Council and Registered Social Landlords. Achievement of these goals will only be possible by working together and signing up to this document is an important signal of that intent.”



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