Lambeth Contact, the first pilot Joint Service Centre has opened at 85-87 Streatham High Road. The new walk-in centre will give Streatham residents a single point of contact with the council by providing access to a variety of services under one roof.
Residents who want to sort out their benefits, pay their council tax, book an appointment with Social Services or carry out other council related business can do so in person at the new centre.
Once inside, local residents will be greeted by specially trained staff who will be pleased to help with customer service requests. Alternatively, people can get online to carry out their council business, using one of the self-service terminals provided.
Eric Bohl, Executive Director of Corporate Services, said: “In the past residents felt that dealing with the council was like being pushed from pillar to post. At Lambeth Contact we’re trying to bring together all the help and advice people need – and in one place. We want to make life simpler for our residents.”
Streatham residents that have already visited Lambeth Contact have had positive reactions. Local resident, Roland Gilliam said: “Its much easier to pop in here than trek up to Brixton. The staff are very friendly, informative and enthusiastic. I hope to use this facility often in the future.”
Mr A Bennett, another local resident added: “This is the most innovative introduction of services I have ever seen in Lambeth. Staff are extremely friendly and inspired to deliver the best possible service.”
This pilot office is the first phase of a programme of five permanent centres, which will offer both council and non-council services. The first permanent Joint Service Centre is set to open in late 2006 and will also offer GP surgeries, nursing and therapy services in partnership with the Primary Care Trust.