Lambeth Home Improvement Team gets London’s first quality assurance award

It’s official – Lambeth Council’s Home Improvement Agency (HIA) is the leader of the pack. It has become the first HIA in London to be awarded a Foundation Quality Mark. Keith Hill, Lambeth MP and minister for housing presented the award.

The HIA works to help older and disabled Lambeth residents who live in private sector properties with repairs, disabled adaptations or improvements to their homes. It provides a holistic service, working closely with other agencies in health, social services and the voluntary sector, to ensure that clients get the services and support they need. In the last two years the HIA increased the number of households assisted with repairs or adaptations from 15 to 275.

HIA staff help clients to apply for grants and benefits and also helps them to find reliable contractors.

Surveyors write specifications and draw up plans for works.

Lambeth’s executive member for housing, Keith Fitchett, said: “Lambeth Housing is determined to be a customer pleasing service, so I am delighted that the HIA have received this Quality Mark. Lambeth Housing’s HIA team is a superb advocate for the elderly, vulnerable or disabled members of the community, enabling them to live in warm, weatherproof homes.”

Minister for Housing, Keith Hill said: “As a local MP I know how valuable and valued the work of Lambeth’s Home Improvement Agency is. I am pleased and proud that they have received recognition for all their hard work. “

Information on how the HIA can help you – Help to improve and adapt your Private Sector Home – plus detailed information on grants and loans can be obtained by calling on 020 7926 4444.


Note to editors: The Foundation Quality Mark is a national scheme commissioned and endorsed by the Office of the Deputy Prime Minister to evaluate and assure the quality of the work of Home Improvement Agencies.



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